崗位職責(zé)：
1.?Organization?and?management?of?the?after?sales?service?cases?tasks?across?the?departments?(e.g.?technical?department,?quality,?procurement);
????組織和管理售后服務(wù)團(tuán)隊(duì)，與銷售、技術(shù)、質(zhì)量部門保持良好的合作；
2.?Improve?warranty?procedures?&?claim?management?system，implement?them?within?the?organization;
????完善索賠保修管理程序，并確保其在組織內(nèi)部的實(shí)施；
3.?Enable?a?database?service,?improve?the?service?system;
????啟用售后服務(wù)數(shù)據(jù)庫(kù)，完善售后服務(wù)體系；
4.?Responsible?for?coordinating?and?improving?the?quality?problem;
????負(fù)責(zé)協(xié)調(diào)并推進(jìn)質(zhì)量缺陷的改善；
5.?Responsible?for?service?department?data?base?and?Baan?system?operation?and?maintenance;
????負(fù)責(zé)售后部門數(shù)據(jù)庫(kù)及Baan系統(tǒng)的操作和維護(hù)；
6.?Set?up?and?keep?effective?communication?with?headquarters;
????和德國(guó)總部建立和保持有效溝通；
7.?Technical?support?for?customers;
????給客戶提供技術(shù)支持；
8.?Coordinate?after-sales?technican?daily?scheduling;
????協(xié)調(diào)售后服務(wù)專員的日常調(diào)度；
9.?Create?and?maintain?spare?parts?lists,?maintain?after?sales?tools;
????創(chuàng)建和維護(hù)備件清單，售后工具的維護(hù)；
10.Write?service?reports?;
????提交售后服務(wù)報(bào)告；
11.Complete?other?jobs?ordered?.
????完成上級(jí)交辦的其他工作。
任職要求：
1.?College?or?above,?major?in?professional?for?refrigeration?or?electric?mechanical?engineering,?etc;
??大專及以上學(xué)歷，專業(yè)為制冷、電氣、機(jī)械工程者為佳；
2.?3+?years?industrial?after-sales?experience;
??3年以上售后工作經(jīng)驗(yàn)；
3.?Familiar?with?the?marketing?information?in?the?whole?industry;
??熟悉所在行業(yè)的市場(chǎng)信息；
4.?Independent?ability?of?analysing?and?problem-solving;
??具有獨(dú)立的分析和解決問(wèn)題的能力；
5.?Familiar?with?office?software;
??熟練使用辦公軟件；
6.?Good?ability?to?communicate?in?Chinese?and?English;
??具有良好的中英溝通、表達(dá)能力；
7.?Dedication?to?the?job;
??具有敬業(yè)精神；
8.?Honest,?self-confident;?optimistic;?working?enthusiastically;
??坦誠(chéng)自信，樂(lè)觀進(jìn)取，有高度的工作熱情；
9.?Good?team-work?spirit;
??有良好的團(tuán)隊(duì)合作精神；
10.Good?communication?skills?and?convincing,?be?able?to?work?under?pressure;
??良好的溝通技巧和說(shuō)服能力，能承受較大的工作壓力。