Responsible?for:
Technical?Support?for?customers?throughout?China,?Asia/Asia?Pacific?Region.
Technical?Support??for?our?Groups?other?Technical?Managers,?as?and?when?required?or?directed
Customer?Complaints?Investigation?and?Reporting?on?behalf?of?the?factory,?for?all?complaints?received?from?the?group,?or?directly?from?customers?in?the?Asia?&?Asia?Pacific?Region.
Using?agreed?reporting?and?summary?formats,?that?are?presented?and?reviewed?on?a?regular?basis.
Responsibilities?to?include:
Presenting?suggestions?for?improving?the?reliability?of?WL?machines?based?on?field?visit?findings?or?as?a?result?of?customer?complaints?or?discussions?with?other?technical?managers?within?the?group.
Carrying?out?specific?investigations?as?directed?by?the?Factory?Managing?Director,?Group?R?&?D?&?Technical?Director?&?Group?CEO?Manufacturing?and?R?&?D.
Working?with?our?R?&?D,?Engineering?&?QC?Departments?where?necessary?or?as?directed,?to?resolve?any?issues?which?have?impacted,?or?could?impact?upon?the?reliability?and?quality?of?WL?products
Travel?within?the?Asia?and?Asia?Pacific?Regions?to?support?customers?when?needed.
Qualifications?&?Experience
Mechanical?or?Industrial?engineering?degree?with?3-5?years?engineering?experience.
Experience?with?B2B?or?B2C?products?utilizing?‘food?&?beverage’?standards,?refrigeration,?electronic?controls?important.
Demonstrated?ability?to?analyze?data?and?formulate?action?plans?and?create?and?successfully?execute?project?schedules.
Proven?success?in?working?with?others?while?completing?projects?and?empowering?co-workers.
Possess?excellent?written?and?oral?communication?skills.
Capable?of?delivering?technical?presentations?to?an?audience?possessing?a?wide?range?of?aptitudes?related?to?subject.
Knowledge?of?water?purification?desired,?but?not?necessary.
Motivation?to?become?a?subject?matter?expert?in?water?is?mandatory.
Soft?Skills
Highly?organized
Able?to?set?priorities
High?energy Driven
High?standards
Collaborative?behavior
Competencies
Testing?protocol?development
Data?analysis
Business?acumen
Microsoft?Office?–?Advanced