Job?Purpose:?AXA-Partners?China?is?looking?for?best-in-class?client-side?support?personnel.?You?will?provide?quality?technical?support?to?internal?customers?through?all?available?channels,?meeting?or?exceeding?their?expectations?at?every?opportunity?,?all?the?while?within?the?applicable?AXA?Group?guidelines?and?policies?(in?particular?Security,?Procurement,?Desktop?management…).The?successful?IT?Helpdesk?will?be?customer?focused?and?motivated?by?team?success.?They?will?be?innovative,?energetic,?and?able?to?adapt?to?new?processes?and?procedures?quickly?while?dealing?with?a?high?volume?of?requests?and?ambiguity.?They?will?be?committed,?flexible,?and?have?demonstrated?the?ability?to?maintain?high?levels?of?productivity?with?minimal?supervision.?They?will?demonstrate?strong?initiative?and?have?the?ability?to?learn?quickly.Position?Responsibilities:??Provides?first-line?support?to?China?three?sites?(Suzhou,?Shanghai?and?Beijing)?employees?to?resolve?computer?software?and?hardware?and?networking?problems.??Provides?routine?analysis?and?problem?solving?of?network?or?PC?software,?hardware?or?peripherals.??Contacts?and?coordinates?with?hardware?or?software?vendors?for?service?if?necessary.??Installs?computer?hardware,?software?and?peripherals?for?new?employees?or?for?employee?relocations.??Installs?new?software?packages?and?upgrades.??May?control?password?assignment.Develops?system?documentation?and?procedure?manuals?as?required.??Facilitates?and?conducts?training?sessions?for?company?employees?in?the?operation?of?software/hardware?systems.??Develops?appropriate?hardware?and?or?software?repair?action.??Assists?with?maintenance?of?inventory?tracking?database?information?and?data?entry?of?all?Helpdesk?problems?and?resolutions?into?the?Helpdesk?system.??IP?telephony?support?and?troubleshooting,?work?with?regional?voice?engineer?and?local?user?for?call?flow?setup.??Data?daily?backup?and?recovery?if?necessary.??Manage?mobile?device?according?to?company?policy.??Windows?server?management?and?AD?management.Technical?Knowledge,?Skills?and?Abilities:???5+?years?of?hands-on?PC?hardware,?software(MS?office)?and?O/S?support?experience?(including?installation,?configuration?and?troubleshooting).??Hands-on?experience?supporting?all?levels?of?IT?infrastructure?as?well?as?Windows,?network?and?telephony.??Excellent?customer?facing?skills.??Experience?in?procurement,?inventory?and?asset?management?of?IT?equipment?as?well?as?managing?the?IT?life?cycle.??Superior?technical?aptitude,?written?and?oral?communications?skills?and?experience?and?the?ability?to?deal?effectively?with?people?at?different?levels?and?in?different?situations.??Proficient?English?skills?(both?spoken?and?written).??Good?relationship?/?communication?skills.??Fast?adaptation?to?changing?requirements.??Working?in?Agile?mode.??Business?oriented.??Customer?oriented.??Results?focused.Education,?Professional?Qualifications?and?Experienc:???College?degree?and?above.??An?advanced?understanding?of?technical?issues,?both?hardware?and?software,?for?infrastructure?(servers,?networking,?telephony)?and?end?user?equipment.???Windows?7/Win10?and?Server?2008/2012?system?support.???Holds?an?understanding?of?core?internet?technologies?-?DHCP,?DNS,?TCP/IP,?and?Office?365.?Active?Directory?and?Windows?Server?administration.??Support?of?office/productivity?software?including?Microsoft?Office?Mobile?device?support?such?as?iPhone,?Cisco?and?Fortinet?VPN?client?support.崗位職責(zé)：1、在蘇州、上海、北京三地為雇員提供一線支持，解決計(jì)算機(jī)軟硬件及網(wǎng)絡(luò)問題2、提供網(wǎng)絡(luò)或計(jì)算機(jī)軟硬件及周邊設(shè)備的日常例行分析及故障處理3、如有需要，和計(jì)算機(jī)軟硬件商家溝通洽談4、安裝軟件及更新5、掌控密碼分配，按需開發(fā)系統(tǒng)文件及程序手冊(cè)6、協(xié)助并實(shí)行新員工的軟硬件操作培訓(xùn)7、提供正確的軟硬件修復(fù)操作8、協(xié)助維持幫助臺(tái)的問題和解決措施的追蹤數(shù)據(jù)信息和數(shù)據(jù)條目9、IP地址支持及糾紛處理，和地區(qū)語(yǔ)音工程師及用戶合作以建立呼叫流程10、例行數(shù)據(jù)備份，如有需要進(jìn)行數(shù)據(jù)恢復(fù)11、根據(jù)公司規(guī)定管理移動(dòng)設(shè)備12、Windows服務(wù)管理及應(yīng)用數(shù)據(jù)管理任職要求：1、從事計(jì)算機(jī)硬件、軟件（MS?office）及O/S支持5年以上2、具有從事各水平的IT基礎(chǔ)設(shè)備的經(jīng)驗(yàn)3、優(yōu)秀的客戶溝通能力4、具有IT設(shè)備的采購(gòu)、整理清單及資產(chǎn)管理經(jīng)驗(yàn)5、優(yōu)秀的技術(shù)能力、寫作和溝通技巧、關(guān)系處理能力6、優(yōu)秀的英語(yǔ)水平（包括說和寫）7、有較好的適應(yīng)性和應(yīng)變能力8、能夠高效迅敏的工作9、以事業(yè)和客戶為中心Contact:Please?address?your?expression?of?interest,?including?a?detailed?CV?to:Jennifer?LIHR?Specialist?|?AXA?Assistance?ChinaTel:?+86?512?8090?3138Email:?jennifer?li@axa-assistance.com.cnAXA?Assistance?China?sincerely?looking?for?your?join!